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Free from €55
We deliver free of charge within Germany for orders over €55. For orders below this value, we charge €3.99 for shipping.
Shipping & Delivery
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Shipping Information
Shipping & Delivery
Here you will find all important information regarding shipping costs, delivery times, tracking, and the delivery of your order.
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Currently very high demand
Due to the currently high volume of orders, the estimated delivery time is currently 7–10 days. We process all orders in the order in which they are received.
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Shipping with DHL
Your order will be securely packed and shipped with DHL. After shipment, you will receive a shipping confirmation with tracking information.
7–10
Current Delivery Time
Due to high demand, the estimated delivery time is currently 7–10 days.
Shipping Costs Overview
The shipping costs will be fully displayed in the shopping cart and before completing your order.
Order Value
Shipping Costs
Delivery Time
Under €55
€3.99
Estimated 7–10 days
From €55
Free
Estimated 7–10 days
How Your Order Works
From order to delivery, we keep you informed about the most important steps.
Order Received
After a successful order, you will automatically receive an order confirmation by email.
Order Being Processed
We check your order, prepare the goods, and pack them securely for transport.
Handover to DHL
As soon as your package has been handed over to DHL, you will receive a shipping confirmation.
Delivery
You can track the current status of your delivery at any time using the tracking number.
Important Delivery Information
Tracking
After handing over your order to DHL, we will send you the tracking number by email. It may take a few hours for the shipping status to be updated by DHL for the first time.
Please Check Delivery Address
Before completing your order, carefully check that the name, house number, postal code, and city are correct. Changes may not be possible after processing has begun.
Delays with the Shipping Service Provider
After the package is handed over, individual delays may occur due to DHL, high package volumes, public holidays, or unforeseen events. We have no direct influence on these processes.
Damaged Delivery
If the package is visibly damaged upon delivery, please document the condition as soon as possible. Then send us photos of the packaging, the shipping label, and the product to support@midea-portasplit.com.
Package Not Received
If tracking shows a delivery even though you have not received the package, please first check the drop-off location as well as possible neighbors or household members. Then contact us so we can check the shipping status.
Cancellation of an Order
A cancellation is possible within one hour after the order, provided that processing or shipping has not yet begun. Please contact us as soon as possible.
All stated delivery times are estimated and may vary in individual cases. Statutory consumer rights remain unaffected.
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